Shipping Policy

At Genzthingss, we are committed to delivering your handcrafted linen apparel in a safe and timely manner. Please read our shipping policy below to understand how and when you can expect your order.

1. Delivery Timeline

📦 All orders are processed and shipped within 7 –10 working days from the date of order confirmation.

• Working days do not include Sundays or public holidays.
• Once dispatched, you will receive a tracking link via email or SMS.

2. Shipping Charges

• Free shipping is available on all prepaid orders across India.
• In case of any special delivery requests or express shipping (if applicable), additional charges may apply.

3. Serviceable Locations

We currently ship pan-India.
If your pincode is not serviceable by our delivery partners, we will inform you promptly and issue a full refund.

4. Order Processing

• Orders are only processed after successful payment confirmation.
• Customized or bulk orders may take additional time—customers will be informed in advance.

5. Delays in Delivery

While we aim to deliver on time, delays may occur due to unforeseen circumstances such as:

• Weather conditions
• Natural calamities
• Operational delays from courier partners
• Public holidays

We appreciate your patience and understanding in such cases.

6. Tracking Your Order

Once your order is dispatched, we will share a tracking ID and courier partner details. You can track your package using the link provided.

7. Address & Contact Accuracy

Please ensure that your shipping address and contact number are accurate and complete. Genzthingss is not responsible for failed deliveries due to incorrect or incomplete information.

8. Need Help?

For any shipping-related questions or concerns, feel free to reach out:

📧 genzthingssss@gmail.com
📍 Indore, Madhya Pradesh, India